This Privacy Policy explains how Taskyro Pty Ltd (“Taskyro”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information. It applies to all users of the Taskyro platform, including Clients and Partners.
By using Taskyro, you agree to the handling of your information as described in this policy.
1. Who We Are
Taskyro is an Australian online marketplace that connects Clients (people needing tasks done) with Partners (people completing tasks).
For privacy enquiries:
- Email: support@taskyro.com.au
- Website: https://www.taskyro.com.au
2. What Information We Collect
We collect personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2.1 Information you provide
- Name, Email, and Phone number
- Profile details (bio, photo)
- ABN and business details (Partners only)
- Task descriptions, offers, and communication messages
- Identity verification information (if used)
- Payment information (processed by Stripe – we do not store your card details)
2.2 Information we collect automatically
- Device details (OS, model, app version)
- Log data (IP address, interaction logs, access times)
- Approximate location (if enabled)
- Usage data (features accessed, buttons pressed)
2.3 Information from third parties
We may receive information from:
- Stripe (payment status, verification requirements)
- Identity verification providers (where applicable)
- Public data sources
- Linked social accounts (if connected by you)
3. How We Use Your Information
We use your information exclusively for the operation and improvement of the Taskyro platform and services:
- Create and manage your account
- Match Clients with Partners
- Facilitate tasks, offers, and communication
- Process payments and Partner payouts via Stripe
- Maintain platform safety and prevent fraud
- Improve platform functionality and features
- Send alerts, confirmations, and support messages
- Comply with legal obligations
We do not sell your personal information.
4. Legal Basis for Handling Your Data
We collect and process data under Australian law because:
- It is required to provide our services (contractual necessity).
- You have provided explicit consent.
- It is necessary for legitimate business interests (e.g., platform improvement, security).
- We are required by law (e.g., financial reporting, fraud prevention).
5. How We Share Your Information
We only share limited personal information with trusted parties to facilitate the service.
5.1 Other users
We share only the information necessary for task coordination, such as:
- Profile information (name, photo, bio)
- Task-related messages
- Ratings and reviews
5.2 Service providers
Trusted third parties that help us operate Taskyro:
- Stripe (payments)
- Hosting and cloud providers
- Analytics and security tools
- Verification services
5.3 Legal authorities
Only when required by:
- Law or court order
- Safety or fraud investigations
We require all service providers to protect your data and only use it for Taskyro’s specific functions.
6. Data Security
We apply reasonable technical and organisational measures to protect your data, such as:
- Encryption in transit (SSL/TLS)
- Access controls and user authentication
- Monitoring for suspicious activity
- Secure data storage procedures
Important: No platform is perfectly secure. If you believe your account has been compromised, contact us immediately.
7. Data Retention
We keep information for as long as needed to:
- Operate the platform and resolve disputes
- Meet legal, financial, and tax obligations
When information is no longer required, it may be anonymised or securely deleted. You may request account deletion by emailing support@taskyro.com.au. Some data may be retained as required by law.
8. Cookies & Tracking Technologies
Taskyro may use:
- Cookies (to manage sessions and preferences)
- Device identifiers
- Analytics tools
These help with logins, preferences, and app improvement. Disabling cookies may impact certain platform functionality.
9. Children
Taskyro is not intended for children under the minimum working age in Australia. We do not knowingly collect personal information from children. If a child's data is discovered, we will delete it where appropriate.
10. Your Rights
Under Australian law, you have the right to request:
- Access to your personal information held by us
- Correction of incorrect data
- Deletion of certain information
- Restriction of certain processing activities
Requests can be made via support@taskyro.com.au.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
When changes are made:
- We update the "Last updated" date at the top.
- We may notify users by email or in-app alerts for significant changes.
Continuing to use the platform means you accept the updated Policy.
12. Contact Us
For privacy questions or complaints regarding this policy:
- Email: support@taskyro.com.au
- Website: https://www.taskyro.com.au