Terms & Conditions

These Terms & Conditions form a legally binding agreement between you and Taskyro Pty Ltd (ACN: 693 116 344) when you use the Taskyro mobile app, website, or services. By creating an account or using the platform, you agree to these Terms.

If you do not agree, you must stop using Taskyro immediately.

1. What Taskyro Is (and Isn’t)

1.1 What we provide

Taskyro is an online marketplace that allows:

• Clients to post tasks and hire help.
• Partners to make offers and complete tasks.
• Secure, Stripe-powered payments.
• Tools for communication, cancellations, payouts, and dispute handling.

1.2 What we do NOT provide

Taskyro is not:

• An employer of partners.
• A contracting party between client and partner.
• Responsible for task quality or outcomes.
• Responsible for verifying licences, qualifications, ABNs, or insurance.

2. Eligibility & Accounts

2.1 Minimum Age

You must be:

• 16+ to use the platform.
• 18+ for certain categories requiring licensing or adult presence.
• Under 18 requires parent/guardian consent.

2.2 Accurate Information

You must provide:

• Your real name.
• A valid email and Australian mobile number.
• Accurate profile information, and update it if your details change.

2.3 Partner ABN Requirements

If you operate as a partner:

• You must supply a valid Australian Business Number (ABN).
• Only one Taskyro account per ABN is allowed.

2.4 Account Security

You are responsible for:

• Anything done using your account.
• Keeping your login credentials private.
• Reporting unauthorised access immediately.

3. User Conduct & Platform Safety

3.1 General Responsibilities

All users must:

• Follow these Terms and the Community Guidelines.
• Follow all applicable Australian laws.
• Treat others respectfully and provide accurate information.
• Avoid illegal, unsafe, or inappropriate tasks.

3.2 Prohibited Behaviour

You must NOT:

• Harass, abuse, threaten, or discriminate.
• Post illegal or unsafe tasks.
• Circumvent Taskyro payments (no off-platform payments).
• Upload harmful content (malware, spam, explicit material).
• Impersonate another person or business.

3.3 Enforcement

Taskyro may take action including warnings, content removal, feature restriction, temporary suspension, or permanent ban.

4. Posting Tasks & Making Offers

4.1 Client Responsibilities

Clients must:

• Provide accurate descriptions of the work required.
• Ensure the task is lawful and safe.
• Be clear about timings, location, and access requirements.

4.2 Partner Responsibilities

Partners must:

• Only perform tasks they are licensed, trained, or qualified to do.
• Bring their own tools and equipment.
• Honour the agreed pricing and deliver work professionally.
• Maintain their own ABN and tax obligations.

5. Pricing, Fees & Payments

All payments are processed securely via Stripe in AUD.

5.1 Agreed Price

The Agreed Price is the full amount a partner offers and a client accepts. It includes: Labour, Time, Travel, Tools, and any other expected costs.

5.2 Client Fees

Clients pay an 8% service fee, with a minimum of $3.99 and maximum of $22.99 (all inclusive). This fee is shown upfront before confirming a partner.

5.3 Partner Fees

Partners pay:

• A flat platform fee (e.g., 10–12%), excluding GST.
• The fee is deducted automatically when the client releases payment.

5.4 Payment Process

• Client payment is authorised when they accept an offer and held securely by Stripe.
• Money is held until the client marks the task as complete.
• No cash payments. No off-platform arrangements.

6. Cancellations

6.1 Standard Cancellation Fee

Once a task is assigned, cancelling may trigger a fee. The base cancellation fee is 15% of the Agreed Price.

6.2 Higher Cancellation Fees

A higher fee may apply if:

• Cancellation is last-minute.
• Materials have already been purchased.
• The partner has already travelled.
• The client cancels after work has begun.

6.3 Waiver of Fees

Cancellation fees may be reduced or waived for verified emergencies (e.g., medical, accidents, natural disasters, family emergencies). Proof may be required.

7. Disputes

7.1 When Disputes Occur

A dispute may be raised when:

• A client believes work is incomplete or poor quality.
• A partner believes they completed work but were not paid.

7.2 Evidence Required

Both parties must provide evidence, which may include: Photos, Videos, Screenshots, Receipts/Invoices, and Chat logs.

7.3 Payment Freeze

During a dispute, Stripe holds the funds, and no withdrawals are allowed until resolved.

7.4 Resolution Steps

Taskyro will review evidence, assess fairness and communication, and aim to resolve the issue within 2–3 business days.

7.5 Possible Outcomes

Outcomes may include a full or partial refund to the client, full or split payment to the partner, and/or account warnings or suspension.

8. Intellectual Property

• Taskyro owns the branding, platform, and software.
• Users own the content they upload.
• By uploading content, users grant Taskyro a non-exclusive license to use it to operate and improve the platform.

9. Insurance

• Taskyro is not an insurer.
• Partners are responsible for maintaining their own insurance (public liability, professional indemnity, etc.).
• Clients should ensure their own insurance covers tasks performed on their property.

10. Suspension & Termination

Taskyro may suspend or terminate accounts for:

• Breaches of these Terms or the Community Guidelines.
• Repeated cancellations or high-risk behaviour.
• Fraud or unsafe conduct.
• ABN or identity violations.

Users may request account deletion anytime by contacting support.

11. Changes to these Terms

We may update these Terms periodically. We will update the “Last updated” date and may notify you via email or the app.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of NSW courts.

13. Contact

For questions, concerns, or complaints:

• Email: support@taskyro.com.au
• Website: https://www.taskyro.com.au

End of Terms & Conditions